Shipping policy

Thank you for shopping with Stryde. Here's everything you need to know about how your order gets to you.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking information as soon as it ships.

Orders placed after [CUTOFF TIME, e.g. 2:00 PM EST] or on weekends/holidays begin processing the next business day.

Shipping Rates & Delivery Times

Delivery estimates begin from the ship date, not the order date. Estimates are typical transit times, not guarantees — carrier delays, weather, and peak seasons (e.g., holidays) can extend delivery.

Order Tracking

Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after you receive the link.

You can also check your order status anytime by contacting us at Stryde.store.

Shipping Address

Please double-check your shipping address at checkout. We are unable to redirect packages once they're in transit. If you notice an address error, contact us at [SUPPORT EMAIL] within [12/24] hours of placing your order and we'll do our best to correct it before shipment.

We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, we'll contact you to arrange reshipment (reshipping fees may apply).

Lost, Stolen, or Damaged Packages

If your tracking shows "delivered" but you haven't received your package, please: (1) check with household members and neighbors, (2) check around your delivery location, and (3) allow 24 hours, as carriers occasionally mark packages delivered early. If it still hasn't arrived, contact us at support@stryde.store and we'll work with you to resolve it.

If your order arrives damaged, contact us within [7] days of delivery with photos of the damage and packaging, and we'll send a replacement or issue a refund.

Customs, Duties & Taxes (International Orders)

[International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. / OR: Delete this section if you only ship to the US.]

Returns

Not loving it? You're covered by our 30-day money-back guarantee. See our [Refund Policy] for details, or contact us at [SUPPORT EMAIL].

Questions?

Contact us anytime at [SUPPORT EMAIL] — we typically respond within [1 business day].